EBI.AI provides conversational AI solutions for businesses to automate and streamline their customer service and support operations by utilizing chatbots. Their AI assistant captures vital intelligence to improve the services that really matter to customers.
Knowmax empowers CX teams and digital channels with AI-powered knowledge management capabilities to improve customer engagement.
Relevance AI is an analysis and visualization platform for unstructured data that allows users to tag, search, and analyze data faster with AI. The platform offers features such as text analysis, image analysis, audio analysis, sentiment analysis, and image search. It also integrates with existing data stacks and offers enterprise-grade security, SOC 2 Type 2 certification, GDPR compliance, and automated compliance checks.
VOC.ai is an AI tool that helps sellers and brands gain deeper insights into customer needs and prioritize what to build next based on customer expectations. It also helps make savvy sales decisions with Buyers Motivation data, target customers through detailed profiles and utilize sentiment analysis & AI technology to identify market opportunities and create successful products tailored for success.
EmailTree AI is an end-to-end solution that connects humans and AI to handle millions of customer requests at scale and deliver consistent results across multiple channels. The platform uses NLP/NLU, ML and RPA techniques to increase email productivity, automate email composition and trigger automatic actions in databases. This allows spending considerably less time for customer services and support teams when managing emails or other text inputs.
Brandmate AI is an advanced brand management solution that helps local businesses manage their online reputation, social media presence, and customer engagement. The platform uses advanced AI technologies to automate sentiment analysis, generate AI-powered review responses, and create engaging social media content. With Brandmate AI, businesses can easily sync their latest reviews from Google and other platforms, respond to customers with customized responses, and improve their online reputation. The platform also includes powerful business tools for email replies, product or service documentation, and business letter generation.
Yuma Ticket Assistant is an AI-powered tool that seamlessly integrates with your Help Desk software to automatically draft responses to customer tickets, enhancing efficiency and support quality, resulting in higher customer satisfaction and increased revenue.
TheLoops is an advanced platform for Support Operations that utilizes AI to provide comprehensive visibility, insights, and automation across your support system. It enables businesses to work more efficiently by fostering collaboration between cross-functional teams, and reducing operational costs. By analyzing each customer interaction and assigning scores based on revenue at risk, sentiment, and product usage, TheLoops delivers actionable insights that enable real-time decisions for driving business outcomes.
Caffeinated CX is an AI-based autofill tool that enables customer support teams to solve tickets ten times faster. It can be integrated with any customer support software and is trained using customer data, thereby providing accurate and personalized responses. This tool helps customer support teams work more efficiently and quickly, ultimately leading to business growth.
